Frequently Asked Questions

No. You can browse, customize, and purchase as a guest. We only need an email address at checkout so we can send your order confirmation and tracking updates.

Because each clock is printed to order, we begin production shortly after payment. If you need to cancel or make changes, contact us as soon as possible at hello@zenwallclocks.com and we'll do our best to accommodate your request.

Once your clock ships, we'll send a tracking number to the email address you provided at checkout.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) through Stripe. Apple Pay and Google Pay are also available where supported by your browser.

Absolutely. All payments are processed by Stripe, a PCI Level 1 certified payment processor. We never see or store your card details.

Each clock is printed to order in about 3 days, then ships from within the United States with 1 to 3 day delivery. Most orders arrive within 5–7 business days. You'll receive a tracking number once your order ships.

We currently ship within the United States only. International shipping is something we'd like to offer in the future.

Shipping is free. The price you see already includes standard delivery within the United States, so there's nothing extra to pay at checkout.

Because every clock is custom-printed to your specification, we can't accept returns for change of mind. However, if your clock arrives damaged or defective, please contact us within 30 days and we'll arrange a replacement or refund.

See our full Returns & Refunds Policy →

We're sorry about that. Please email hello@zenwallclocks.com with your order number and a photo of the item you received. We'll send the correct clock straight away.